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 Fulfillment FAQ's

 

Sales FAQ | Fulfillment FAQ | Support FAQ | Installation FAQ | Returns FAQ | Freight and Handling FAQ  

  
Q. Are local, state or federal taxes included?
A.
No.  We will add any appropriate taxes to your final bill.   If you are tax exempt, please note this during the checkout process by indicating it in the appropriate pull down menu.   If you have indicated you are exempt and we do not have a certificate on file, we will require a copy prior to completing this transaction.  


Q. Who do I make out the purchase order to?
A.
 
D.L. Systems, Inc. 
     1801 Old Hwy 8 Suite 122
     New Brighton, MN 55112
     Phone:  651-636-5177
     Fax:  651-636-8475
     E-mail:  sales@dl-systems.com


Q.  Were do I send the Tax Exemption Certificate?
A. 
Mail it to us or fax to the attention of Web Sales.

     D.L. Systems, Inc.
     1801 Old Hwy 8 Suite 122   
     New Brighton, MN 55112
     Phone:  651-636-5177
     Fax: 651-636-8475
     Email: sales@dl-systems.com


Q.  Where do I send a drawing?
A.
  If faxable, send it to the attention of Web Sales at 651-636-8475.  If it is in electronic format, email to sales@dl-systems.com.  We use AutoCAD 2000 as our drawing program.  Please send all other drawing types in .DXF format. We recommend sending the file in a zip format.    

     D.L. Systems, Inc.
     1801 Old Hwy 8 Suite 122   
     New Brighton, MN 55112
     Phone:  651-636-5177
     Fax: 651-636-8475
     Email: sales@dl-systems.com

Or else, send us a CD-Rom or disk with the drawings in the mail.

    


Q.  Will I get an acknowledgement of the order?
A.  Yes. We will contact you via email with the final total and the expected arrival date and tracing information.


Q. What are my payment options?
A. Currently we accept:
- Cash
- Check with prior approval.
- Purchase orders with credit approval.  An online credit application is available for your use.
- Visa, MasterCard, American Express